| Yes. If you choose to use the U.S. Postal Service, UPS, DHL or other courier, we strongly recommend you insure your package for its full value and arrange for tracking. Gold Guys USA can only pay for, insure and track packages for which we issue FedEx® shipping labels. You can find our address by clicking on the "contact us" tab on our website at www.goldguysusa.com. |
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| Yes, Gold Guys USA will contact you by email or telephone to let you know your settlement is ready. You have 24 hours to log onto Gold Guys USA as well and see your settlement.
Our policy is to issue payments within 24 hours of processing so if we don’t hear from you, after 24 hours we will process your payment. |
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| You can change your payment method when you view or hear your settlement within 24 hours of notification. |
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| No. we will accurately weigh your items on an electronic scale and you’ll be contacted either by phone or email when the weight is determined. |
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| All FedEx® shipping charges are paid by Gold Guys USA if we issue the shipping label. |
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| Gold Guys USA determines the value of your gold jewelry primarily based on these factors:
* The price of gold as quoted by the London Fix Market on the day of settlement.
* The karat content of your gold which is a percentage of 24 karat:
* The actual weight of your gold items. |
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| You can choose to be paid by company check, by wire transfer into your bank or brokerage account, or eCheck to your PayPal™ account. Western Union is also available. |
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| We will purchase any amount of gold, silver or platinum (Click here to see what we buy) you wish to sell. If you believe your items are valued at over $500, please call for special insurance and shipping arrangements.
Please note: Gold Guys USA is Patriot Act compliant. Certain transactions may be subject to additional federal reporting and recordkeeping requirements. |
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| We pride ourselves on our reputation spanning 30 years in the gold jewelry & precious metals business. As part of our goal for transparency and our pledge of trustworthiness, we make a video of your package and its contents while being opened. Should there be any question regarding the accuracy of its contents you may request a copy of the video and we will review it with you.
Gold Guys USA was created to offer the best prices for your unwanted jewlery & precious metals. We believe you have a right to know the value of your unwanted gold, silver and platinum before we issue payment. We also realize that sometimes you need your payment fast.
We give you 24 hours after we notify you to see your settlement, accept it and expedite your payment, or decline. The faster you accept, the faster your payment gets processed. If we don’t hear from you within 24 hours, we’ll process your payment by the method you selected on your "Insta-Cash" form. |
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| Gold Guys USA will contact you upon receipt of your package vian email or a phone call. Also, using your email address and password, you can login at www.goldguysusa.com to track your package. Or, using your FedEx® tracking number, you can also track your package at www.fedex.com - or - by calling 1-800 GOFEDEX. |
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First register as a user at www.goldguysusa.com. Then you will have two options. You can either request a free Gold Guys USA return kit or you can Print your own prepaid FedEx® shipping label. If you choose to print your own shipping label simply place your items and packing slip inside any envelope or sealable-type plastic bag and seal it to prevent small items from becoming lost.
Take your package to FedEx Kinko’s® or any other FedEx® shipping location. Click here to locate your nearest FedEx® location.
Place the envelope or bag containing your items and completed packing slip inside a FedEx® envelope. FedEx® envelopes are available at all FedEx® locations.
Affix the FedEx® air bill to the FedEx® shipping envelope and hand it to the shipping clerk or drop it in the FedEx® pick-up bin. Your FedEx® air bill is good for 5 days prior to shipping. |
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| Of course we can. After registering on our website just select, “Request a Free Kit”. We’ll mail you everything you need to ship us your valuables. |
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| Items which do not test to be gold, silver or platinum are considered of no-value. Gold Guys USA's policy is to return items no-value to the customer via First Class mail. |
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| Yes. Our policy is to issue payment according to the payment method you selected within 24 hours of processing. |
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| If you selected to be paid by company check, you will have 12 days from the date on the check to notify us by email or telephone that you wish to decline the settlement and return the check. When your un-cashed check is timely received, we will return your items. Gold Guys USA will ship your items back to you via the FedEx® shipping method of our choosing, but will only insure the package for the value of your settlement.
If you selected to be paid by wire transfer or PayPal™, you agree to the terms and conditions of immediate payment which includes a waiver of a return period.
Within 24 hours of notification you can decline your settlement if you’re unhappy by calling us or emailing us. If after 24 hours, if you have not contacted us to accept or decline your settlement we will issue your wire transfer or PayPal™ payment, the transaction will be complete. |
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| Gold Guys USA'a goal is to pay top dollar for your precious metals - and pay you fast. We can even deliver your payment within 24 hours depending on the shipping and payment methods you choose. We are direct refiners so there is no middle man and no waiting. Without a middle man we can offer significantly higher prices for your merchandise than our competitors. |
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| There has never been a better time to get rid of unwanted or broken gold jewelry. Gold prices are at an all time high. |
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